Same Day Access Frequently Asked Questions
What should I expect when I come for Same Day Access?
- After checking in with our front desk, you will be given a variety of forms to fill out while staff are notified of your arrival. Once completed with paperwork, a Patient Navigator will assist in gathering more information, including your medical history and reason for coming in. After you meet with a Patient Navigator comes your time with one of our Access Clinicians, who helps complete your Evaluation and makes recommendations for treatment. After your appointment, our schedulers help you arrange whatever follow-up services are needed. In total, you should plan on your appointment taking between 1.5 - 2 hours.
- The following services are not always available by walk-in but could result in a referral: SUD or DUI Evaluations, diagnostic testing, Competency Evaluations, Driving Capacity Evaluations, and others. Call for questions.
- Who you are referred to for follow-up treatment is determined by your needs, provider availability, and insurance or your own willingness to see an out-of-network provider.
Do I have to have insurance?
- We accept most major insurances, including KanCare, and do our best to match you with a provider that is in your network. Patients are always welcome to see a provider outside their insurance network as well, though additional fees may apply and you may be asked to sign a form acknowledging this extra cost.
- We also offer sliding scale rates for uninsured and under-insured residents of Harvey, McPherson, and Marion counties. Plan to bring proof of income and something with your address on it if you want to apply. If you have further questions you can request to speak with a Patient Accounts Representative at your appointment.
Do I have to come to Newtont to be seen?
- We can meet with patients remotely from our McPherson or Hillsboro offices if there are issues with transportation or if there is another barrier. In-person visits via Same Day Access are available in Newton.
Can I have someone else bring my child for their appointment?
- We require at least one parent or legal guardian to attend the first visit to be able to sign consent for treatment, and any releases to others who may be bringing the patient to their appointments. It's also helpful for our therapists and clinical staff to get supporting information from a parent or other person who is aware of the patient's situation.
I only want to see someone to prescribe medicine; do I have to see a therapist first?
- We require all patients seeking services at our CCBHC offices to attend a Mental Health Evaluation before seeing one of our medication providers, even if a patient is referred by another doctor or therapist. This allows us to provide a more comprehensive history to our medication providers and the therapist can make recommendations for other Prairie View services the patient may benefit from.
I was referred to a specific therapist; can I see them instead?
- To get started, we require all patients seeking services at our CCBHC offices to attend a Mental Health Evaluation by one of our Access Clinicians. With you, they will help determine if the provider you were referred to is best suited for your needs and if there are additional supports we can offer.
I am experiencing a mental health crisis, or someone I know is; what should I do?
- Walk in to our Crisis Department Monday through Friday between 8:00 am and 5:00 pm, call or text 988, or call our 24-hour Crisis Line at 800-362-0180.